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FTP Accounts

This section covers creating FTP accounts, modifying/deleting FTP accounts and creating FTP user for subdomains.

Creating FTP Accounts

To create FTP accounts, first click on the "FTP Management" icon in the main control panel screen.

Default FTP Account

The default FTP account and control panel account have the same login name and password.  You cannot delete the default FTP account but you can make its password different from your control panel password.

Important:

If you change your control panel password, the default FTP account password will still have the old control panel password.  You must update the default FTP account in the FTP menu if you want both passwords to match.

Creating a New Account

Click the "Create FTP account" link. You will see a screen that looks like:

First, select a FTP username.  In this example, we chose "gary"  Next, enter a password.  Then, select the access level of the FTP account.

Domain: This FTP user has access to public_html, private_html, mail, domains, and backup directories.

FTP: This FTP user has access to the public_ftp directory only.

User: This FTP user has access to public_html/username/ only.  If we selected this option in the above example, the FTP user would only have access to public_html/user/ or http://www.yourdomain.com/user/.  (If there is a subdomain named user.yourdomain.com, this FTP user  would also have access to it.

Finally, click the "Create" button.

Logging into an FTP Account

Step 1:  Obtain FTP client software.

Uploading to the server through FTP requires special software.  Most computer systems do not come with FTP clients, so you will have to download one from the Internet.  We suggest:

Windows:  WS_FTP LE (free), FTP Explorer (free),  CuteFTP (free trial).
Macintosh:  Fetch (free), Transmit (free trial).

Step 2:  Connect to the server.

All FTP clients need the following information:

Username

Password

Address - This is the address of the server.  Use ftp.yourdomain.com

Port - Use the default port (21).

Some clients may ask for the host type (select "auto"), ASCII/Binary/Auto (select "auto), and the initial remote folder (you may leave this blank or change it to /domains/yourdomain.com/public_html to start off in the main web directory).

Step 3:  Change to the desired directory and upload your files.

To upload, highlight the files/folders on your computer and drag them into the appropriate directory on the remote server.  Each FTP client operates differently, so please consult its help file for complete instructions.

Modifying / Deleting FTP Accounts

Modifying Accounts

At the main FTP menu is a list of all FTP accounts.  Click the "change" link next to the account you wish to alter.  You must enter a password twice, and this password can be your old password or a new one.  You may also change the access level of the account.

Deleting Accounts

To delete an account, place a checkbox next to the account you wish to delete and then click the "Delete Selected" button.

Note:  The FTP directory itself will not be deleted unless it is empty.

Creating FTP Users for Subdomains

To restrict an FTP account to a single subdomain, follow these steps:

1.  Create the subdomain if you haven't done so already.

2.  From the main control panel menu, click the "FTP Management" icon and then the "Create FTP account link."

3.  In the "FTP Username" field, enter the subdomain name (without .yourdomain.com).

4.  Enter a password in the password fields.

5.  Select the "User" radio button.

6.  Click the "Create" button.

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